Automotive Service Manager

Medford Chrysler Center is looking for a motivated & hard working individual to lead our service department.
Current service managers experience a plus, but if you are a motivated Service Advisor or Technician who wants to take their career to the next level, we’d love to speak with you.
*Responsibilities* * Forecasts goals and objectives for the department and strives to meet them.
* Maintains reporting systems required by general management and the factory.
* Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
* Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
* Understands and ensures compliance with manufacturer warranty and policy procedures.
* Accounts for all documents; ensures that none are missing and all are processed correctly.
* Monitors technicians' daily productivity reports and corresponding payroll records.
* Monitors and follows up on parts orders with the parts manager to ensure availability.
* Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
* Establishes and maintains good working relationships with customers to encourage repeat and referral business.
* Ensures that the work areas and customer waiting area are kept clean.
* Ensures the proper care, storage and inventory of special tools.
* Ensures that customers' service files are up-to-date and readily available for reference.
* Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
* Prepares pricing guides and maintenance menus for frequent labor operations.
* Handles customer complaints immediately and according to dealership's guidelines.
* Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
The right candidate will possess following: - Positive Attitude - Strong customer service & time management skills - Automotive background - Previous management experience - Previous Autosoft experience a plus but not necessary - Valid drivers license with driving record acceptable to our insurance carrier - A desire to grow with our team Compensation - Pay will be based on experience/skill level - Factory training to help advance your skills - Vacation time earned monthly - 401K Job Type: Full-time Pay: $48,000.
00 - $80,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Life insurance * Paid time off * Vision insurance Day range: * Monday to Friday * Rotating weekends Shift: * Day shift Ability to Relocate: * Medford, WI 54451: Relocate before starting work (Required) Work Location: In person