North Central Utility is looking for a self-motivated, highly organized individual to lead our service operations team throughout 9 dealership locations in WI, MN & ND.
Responsibilities will include but not be limited to the following:
Responsible for service department P&L
Lead team of 10 service managers, 60+ technicians
Establish procedures to ensure NCU and industry best practices for repair quality, safety, proficiency and repair methods are followed consistently across all locations
Achieve team compliance with vendor warranty policies; direct warranty manager with warranty processing and collection
Implement safety program to meet OSHA regulations and NCU safety policies to maintain a safe work environment for all service team members
Ensure clean & safe working environment at all shop locations
Expect and achieve 100% compliance with PPE use
Work with HR manager & recruiter to maintain appropriate staffing levels in shops
Guide service management team to ensure compliance with company policies for recruitment, hiring, training and disciplinary actions
Conduct annual performance reviews for service team members and work with managers to create employee development and training plans
Work collaboratively with parts operations team to achieve company goals
Ensure compliance with state and federal requirements for work procedures, training & certifications, record keeping on hazardous materials and safety programs
Participate in vendor and company sponsored management meetings
Provide training and coaching for service management team and technicians
Recommend shop tooling & new equipment technology that helps increase efficiency and/or safety in the shops
Ensure shop equipment, tools and vehicles are properly maintained, calibrated as needed and in good, safe working condition
Coordinate vendor trainings for service team
Work closely with factory and supplier field service & warranty teams
Conduct regular online meetings to share info between locations
Keep abreast of market conditions and NCU competitiveness in markets served
Develop annual plan to outline current and future needs, problems and opportunities
Help identify and create improved organizational and department level processes
Manage days-to-close, productivity, profitability and other department metrics
Qualifications:
10 years heavy-duty truck and/or trailer repair experience
5 years heavy-duty shop management experience (or equivalent)
Multi-location management experience preferred
Exceptional verbal and written communication skills
Working knowledge of accounting including accounts payables, receivables & financials
Proficient with Excel, Word, Powerpoint & Microsoft Teams
Strong knowledge of welding, fabrication and trailer construction & repair
Clean driving record
Willing to travel – up to 60% travel to branch locations
Pay & Benefits:
Competitive salary with bonus incentives
401k with 25% company match plus profit sharing
Medical, Dental, Vision, Basic Life and Short-Term Disability
Paid Holidays and PTO
Company vehicle
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