Front Desk Agent

*Job Summary* Our Front desk staff are primarily responsible for attending guests' arrivals, check in, making reservations in person and over phone, answering phone calls, cleaning lobby and breakfast area, laundry and time to time some tasks made be assigned by management.
*Shift* 2pm - 10pm If interested, please reach out to the hotel directly either by calling at 7155369526 or stopping at the front desk.
*Education & Experience* High School diploma or equivalent and/or experience in a hotel or a related field preferred.
This position requires strong attention to detail, ability to communicate effectively with guests and team members verbally or in written form Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.
*Job Duties & Functions* Approach all encounters with guests and employees in a friendly, service-oriented manner.
Maintain regular attendance in compliance with Niyazi Hotels standards as required by scheduling, which will vary according to the needs of the hotel.
Comply at all times with the Travelodge By Wyndham regulations to encourage safe and efficient hotel operations.
* Attending guests' arrivals.
* Check in and making reservations in person and over phone.
* Answering phone calls.
* Cleaning lobby and breakfast area, laundry and time to time some tasks made be assigned by management.
* Keep all hallways, public areas and closets clean, neat and swept/vacuumed.
* Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
* Handle items for "Lost and Found" according to the standards.
Follow all procedures as outlined by the Housekeeping Manager.
* Other duties as required.
*The responsibility to the hotel and yourself:* * Ensure the safety and security of our guest and team members at all times and report unsafe conditions and suspicious activity to hotel leadership * Always practice energy conservation * Report all lost and found inquiries to management.
* Use personal protective equipment when necessary (gloves, goggles, etc.
) * Follow proper moving and lifting procedures identified in Departmental Orientation Handbook.
* Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.
* Must have finger, hand and upper body dexterity to push, pull and move levers, equipment and furniture throughout shift.
* Must be able to work with arms raised above head throughout a shift.
Must be able to maneuver fully loaded room attendant cart, weighing up to 50lbs.
, through hallways and into/out of closets during entire work day.
* Must be able to lift, carry or otherwise move up to 15 lbs.
regularly.
* Work in laundry department as needed * Wear uniform, all times in accordance with the Standards of Appearance.
* Be able to work by yourself * Adhere to the work rules set forth in time of hire.
* Perform other duties as assigned.
*Job Evaluations will be based on:* * Guest services impact & overall housekeeping scores * Team unity, attitude & cooperation * Quality of Work and delivering results * Communication * Attendance & dependability * Judgment and problem solving skills * Work planning & taking initiative *The hotel work environment:* * The hotel business operates 24 / 7 / 365.
There is no guaranteed shift or schedules.
There may be times that you will need to move to different shifts or different work areas to accommodate our guests.
* This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment.
* I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.
* This is the bare minimum list responsibilities and is not meant to be an all-inclusive list.
There will be other reasonable responsibilities that you will be assigned to do as requested by your department leader.
Job Types: Full-time, Part-time Pay: $10.
00 - $12.
00 per hour Benefits: * Employee discount * Flexible schedule Schedule: * 8 hour shift * Day shift * Evening shift * Night shift Ability to commute/relocate: * Merrill, WI 54452: Reliably commute or planning to relocate before starting work (Preferred) Education: * High school or equivalent (Preferred) Experience: * Hospitality: 1 year (Preferred) * Customer service: 1 year (Preferred) * Front desk: 1 year (Preferred) Shift availability: * Day Shift (Preferred) * Night Shift (Preferred) * Overnight Shift (Preferred) Work Location: In person