Front Desk Agent - Hotel Mead

*The Hotel Mead & Conference Center* *Job Summary* The front desk agent’s main responsibility is to provide an exceptional guest experience.
The successful front desk associate will provide guests with concierge-like, solution-oriented service, while acting as an in-house sales representative.
*Standard Functions* 1.
Act as a concierge for guests.
Possess a knowledge of the local area and the community’s offerings.
Interact with guests in a sincere, professional, and courteous manner, going above and beyond normal responsibilities to do whatever it takes to ensure absolute guest satisfaction.
2.
Act as an in-house sales representative for the hotel.
Engage with guests, capture relevant information, and distribute it to hotel management staff for contract negotiation.
*Operational Functions* 1.
Register and process guests promptly upon arrival and departure.
2.
Performs all guest accounting functions according to established hotel operating procedures to ensure all guest and accounts are complete and accurate.
3.
Demonstrate a working knowledge of all services and facilities of the hotel.
4.
Adheres to all established credit and inventory control procedures to minimize exposure to loss of revenue.
5.
Receives and processes telephone and walk-in reservations accurately to ensure guest satisfaction.
6.
Resolves guest issues, complaints, or problems going to any length to accomplish this.
7.
Professionally and competently operates the telephone system according to standards.
8.
Acts as manager on duty in the absence of management staff.
9.
Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for employees and guests.
10.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken.
11.
Proactively seeks out other duties and responsibilities to effectively benefit the operation of the hotel.
12.
Maintains appearance in a clean and professional manner.
Base Hospitality Group is committed to serving it’s employees, guests, and constituents.
We are in a people industry and put people first.
We are seeking people to join us who get joy out of making others happy and providing them an amazing experience.
If this is you, please come join us.
Job Type: Part-time Pay: $12.
00 - $13.
00 per hour Benefits: * Employee discount * Paid time off Schedule: * 8 hour shift * Day shift * Holidays * Monday to Friday * Night shift * Overtime * Weekends as needed People with a criminal record are encouraged to apply Education: * High school or equivalent (Required) Experience: * Hotel Experience: 1 year (Preferred) * Front Desk: 1 year (Preferred) Work Location: In person