*Job Overview:*
Hotel Mead is now hiring! We are seeking a friendly and professional Front Desk Agent to join our team.
As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay.
If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.
*Duties:*
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Assist with reservations and room assignments
- Handle guest complaints or concerns in a professional manner
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
*Requirements:*
- Previous experience in front desk or guest services preferred
- Strong customer service skills with the ability to handle difficult situations calmly and professionally
- Excellent phone etiquette and communication skills
- Knowledge of hotel management systems and phone systems
- Multilingual abilities are a plus
- Familiarity with night audit procedures is an advantage
- Ability to work flexible hours, including evenings, weekends, and holidays
- Degree or certification in hospitality management is desirable but not required
We offer competitive pay and benefits packages for our employees.
Join our team and be part of creating memorable experiences for our guests.
Note: All positions must be paid, including internship positions.
Job Types: Full-time, Part-time
Pay: $12.
00 - $14.
00 per hour
Expected hours: 25 – 40 per week
Benefits:
* Flexible schedule
* Paid time off
* Vision insurance
Schedule:
* Evening shift
* Morning shift
Work setting:
* In-person
Ability to Relocate:
* Wisconsin Rapids, WI 54494: Relocate before starting work (Required)
Work Location: In person
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