*Essential Duties and Responsibilities:*
· Handles customer calls inbound/outbound
· Work with sales staff to complete day-to-day maintenance on accounts
· Assist in taking and entering customer orders
· Resolving issues with customer orders/shipments
· Handles technical questions from customers regarding Precision products (part fitment, proper vehicle application ID, etc.
)
· Filing complaint logs
· Receiving and sending email using Microsoft Outlook
· Prepare and analyze data using Microsoft Excel
· Prepare documents using Microsoft Word
· Update customer files as needed
· Communicate with distribution, sales, and home office
· Other duties as assigned
*Qualifications:*
· Exceptional customer service skills and professionalism
· High School diploma or equivalent
· General automotive understanding
· Excellent written and verbal skills both internal and external
· Proficient in Microsoft Outlook, Word, and Excel
· Work well in a team environment and independently, or as Management sees fit
· Candidate needs to have problem solving skills and willingness to adapt
· Possible floating position, helping in warehouse activities such as order picking, making kits, receiving, etc.
· Ability to use multi-line phone system to receive, place and transfer calls
Job Type: Full-time
Pay: Up to $20.
00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Weekly day range:
* Monday to Friday
Work setting:
* In-person
Work Location: In person
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