Position Overview:
Do you have a stong commitment to Customer Service? Would you thrive in a collaborative people-first culture? We are looking for a customer service representative with strong math skills and a knowledge of business systems that will ensure customer needs are met.
Responsibilities:
Ensure internal and external customer requirements are satisfied
Work and communicate with internal departments such as Design, Sales, Production and Shipping
Provide prompt and courteous response to customer inquiries
Order entry and customer follow-up
Work within our online system to create product estimates and pricing
Communicate customer issues within the organization
This position will report to the Customer Service Supervisor.
Qualifications:
Minimum of an associate degree with a preferred 4 year post high school education or comparable industry related work experience
Experience with business systems like SAP, JD Edwards, Microsoft, and Oracle is preferred
Strong math and accounting skills
Strong verbal, written and electronic communication skills along with the ability to work closely with internal and external customers
Computer skills including the ability to use WORD and EXCEL programs.
Data entry experience is a plus
Ability to read and interpret dimensions from CAD files
Ability to organize and prioritize workload to successfully complete tasks on time with minimal guidance
Ability to problem-solve and apply knowledge to new situations and the ability to question processes and provide improvement suggestions
Ability to handle high stress situations as they occur
Candidates with previous Paper Packaging experience including Customer Service, Purchasing, Accounting, Procurement and/or Manufacturing are prefer
Compensation & Benefits:
In addition to a competitive salary, the selected candidate will enjoy an excellent benefit package including medical, dental, vision, prescription drug, Life, AD&D, LTD, and company matching 401(k).
Division Description: The Wausau Division is an industry leader in the production of corrugated shipping containers and sheets.
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