Customer Order Specialist

100% Employee Owned Company with company funded retirement program! 3 weeks of vacation and paid holidays immediately! 1.
5x overtime pay for anything over 40 hours worked in a week! *Summary:* As an industry leader in the building materials market, a Wausau Supply Customer Order Specialist is responsible for being the front-line ambassador of WSC to our customers.
Demonstrating professionalism, honesty, integrity, and interest in our customer is required on every interaction.
This position is a great mix of utilizing customer service skills to evaluate, verify and process customer requests.
*Duties to include (not limited to):* * Handle large amounts of incoming emails, faxes, and potentially chat interactions.
* Responsible for increasing customer satisfaction by promptly and accurately placing orders/quotes.
* Analyze and verify quote and order requests for missing items or items that don’t make sense.
* Notify the customer of any issues or lead time on every order.
* Work toward first contact resolution on questions, quotes, and orders.
This includes being thorough and professional on all responses to the customer, finish the call on the call.
* Assist in developing efficiencies in transacting customer data, orders and returns.
* Respond to online customer product reviews and questions.
* Clearly communicate feature and benefits of applicable products and services in terms the customer will understand, taking into account regional and industry terminology.
* Effectively communicate with our electronic order entry portal customers in compliance with their standards.
* Efficiently and creatively navigate all resources to gain the knowledge base needed to problem solve and grow.
* Engage key stakeholders when pricing large projects to ensure competitive pricing and proper follow-up.
Our goal is to be aggressive in securing these opportunities.
* Learn, follow and adhere to all internal procedures to promote consistent and efficient service to the customer.
* Meet or exceed all established metrics for quantity and quality.
* Supplement other departments during slow periods, including Marketing, Production, and Human Resources.
*A Customer Order Specialist will possess and demonstrate:* * Consistently display a positive and helpful attitude with customers and co-workers.
* Maintain a high standard of accuracy and efficiency.
* Proficient time management and task prioritization skills.
* Practice and display empathy, patience, and care on every customer and co-worker interaction.
* Effective verbal and written communication skills with the ability to adapt to regional and industry terms.
* Effective organizational skills with minimal oversight.
* Independent decision-making skills, initiative, and accountability.
* A willingness to accept coaching, criticism, and the ideas of others.
* A natural curiosity in our customers’ business and ask relevant questions that will positively impact both the customer and WSC’s business relationship.
*Education / Experience:* * Familiarity with Microsoft Office Suite products * Proficiency in computer, typing and written communication skills *Working Demands / Requirements:* * Work at a desk and over the phone with occasional needs to travel or help in other departments during non-peak periods.
*Reports to:* Online Customer Experience Manager *Conclusion: *A Customer Order Specialist for WSC will exemplify the high standards that have come to be associated with WSC.
As a COS, acting with professionalism, honesty, and integrity is expected with every interaction.
Understand and take ownership of the fact that every customer contact influences whether or not they will come back.
Job Type: Full-time Pay: $48,000.
00 - $55,000.
00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Professional development assistance * Referral program * Vision insurance Shift: * Day shift Weekly day range: * Monday to Friday Work setting: * In-person Work Location: In person