DESCRIPTION:
Coordinate drivers, trucks and equipment to create capacity, maximize productivity and ensure prompt, courteous and efficient service to customers.
Reviews and audits driver trip sheets for load accuracy and then enters load information into computer system.
Communicate delays, issues, or concerns regarding customer load requests.
Other related tasks as requested by supervisor as needed.
This position is a rotating 4 on - 4 off schedule.
RESPONSBILITIES
Talk to drivers and customers multiple times throughout the day for collecting information about the load they are hauling or have hauled.
Provide drivers information on what delivery they are going to make next, what products they are going to load, where they are going to load it, what supplier/Contract# the driver needs to use, and what time the load is supposed to load and deliver at.
In-Depth knowledge on what the load requires and make sure that the driver has the right equipment to do the load.
Assist drivers with specific instructions on how to get to numerous customer locations throughout the Midwest and Canada.
Utilizes TMW transportation logistics software to create new loads per customer requests and update cancellations to the team.
Updates TMW transportation logistics software to record driver pay for ancillary pay such as empty miles, split deliveries, layovers and more.
Talks to customers professionally and courteously on what loads they want us to haul and letting them know when we can haul it for them and how many pounds we can haul.
General knowledge of Hazmat products and placards the driver will be using.
Take calls as needed on nights and weekends to keep customers and drivers satisfied.
Ability to work as a team with a great attitude towards co-workers to efficiently dispatch our fleet of petroleum trucks.
Ability to effectively communicate with other dispatchers, customers, and loaders to accommodate their needs.
Ability to use a computer proficiently in order to effectively receive loads via fax, emails, or phone calls.
REQUIRED SKILLS / EXPERIENCE:
Self-starter, highly motivated, effective problem solver
Methodical and detail-oriented
Professional
Excellent Customer Service Skills
DESIRED QUALIFICATIONS
At least two years dispatch experience
Work with the transportation industry.
TMW Suite software (by TMW Systems) experience preferred
Prior experience with ELD logs.
PHYSICAL REQUIREMENTS:
Sitting for long periods of time
Walking occasionally
Lifting up to 15lbs
Occasional stooping and bending over
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