Job Details
Description
At Delta Dental of Wisconsin, we are champions of Oral Health, and we have built our company on a foundation of delivering innovative products and services within our culture of legendary service.
Our culture that sets us apart within our industry and the way we do business and it is different.
Our employees stay here because the organization supports them as employees and their career growth.
We have many employees who have stayed for 25, 30, or even 45 years within our organization.
Our team is expanding and we are hiring Customer Experience Specialists to join our team and help us continue to deliver legendary service to our members.
At Delta Dental, in order to attract and retain great employees, we offer a comprehensive benefits package to support our employees and their families.
Our employees like it here, and we know that because our turnover is lower that what you might see in similarly sized organizations.
Our benefits package includes these great items:
Health, vision, dental and life insurance
Short- and Long-term disability insurance
Health Savings, Flexible Spending and Dependent Care Accounts
Competitive base salary
Incentive compensation based on company results
401(k) with Employer match for income contributed up to an annual maximum (pre-tax or Roth)
Bi-weekly employer contribution to employee retirement account of 6.
5% gross compensation
Significant wellness programming to support you, regardless of whether you work from an office, or from home
We encourage owning your work life balance with a Paid Time Office (PTO) allotment that includes PTO time based on years of service, company holidays and time off for volunteering/community work.
We don’t just provide it; we our employees to utilize the time off.
This role is responsible for providing front line service to promote a positive customer experience while responding to telephone inquiries from members, provider office staff, agents/brokers and employers.
This full-time position is located at our new headquarters in Stevens Point, WI.
Delta Dental of Wisconsin offers a hybrid work schedule, allowing some flexibility to work at home on Wednesdays and Fridays, which allows you to balance your life and your schedule appropriately.
See what our employees have to say about working at Delta Dental here: https://www.
deltadentalwi.
com/s/employee-testimonial
If you have customer service skills, and are ready to join a company that values our employees, culture, and the communities we serve, then Delta Dental of Wisconsin is looking for you.
Apply today.
Qualifications
Education
Required
High School or better.
Experience
Required
2 years: Customer Service
Preferred
Insurance or inbound call center experience
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.
35(c)
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